FAQS

HOW DO I RETURN OR EXCHANGE AN ITEM?

Customer service is our top priority! We will be glad to refund your money for any item that you are not competely happy with. The item must be returned to Two Sisters Jewelry Boutique within 10 days of the shipping date. Please note that any returns received after this time will be charged a 50% restocking fee. Items must be sent in its original unused condition, including attatched tags and a copy of the invoice with the item circled that is being returned. Shipping and handling fees are non-refundable.

Please email us at info@twosistersjewelryboutique.com for our shipping address.

Exchanges are honored within 14 days of purchase. Please notify us immediately at 1.888.831.1037 or info@twosistersjewelryboutique.com with EXCHANGE ORDER in the subject line and let us know which in-stock item you would prefer. Then, simply include a copy of your invoice with the unworn exchange item, plus US $8.50 for postage, so we can quickly process your request.

DO YOU ACCEPT CUSTOM ORDERS?

Once an order is placed for a custom item or a personalized item it may not be cancelled. We find it necessary to enforce this policy because the items are made based on your request and are ordered or made specifically for you. All personalized items are non-returnable, non-exchangeable and cannot be cancelled once your order has been placed with Two Sisters Jewelry Boutique. Of course if we have made an error on your order, we will replace the item at no charge to you.

WHAT IF MY ITEM NEEDS TO BE REPAIRED?

We hope you'll never need a repair. However, just in case you do, we are happy to repair your item, free of charge for up to 60 days after purchase. Please note, as our merchandise changes often, some gemstones may not be available for repair, in which case we will make every attempt to find something similar. We will notify you by email or phone if this is the case.

PICTURES ON WEBSITE

Please keep in mind that the slight imperfections resulting from the use of natural stones enhance the exquisite beauty of our jewelry. In addition, due to variations in computer systems, the color of a piece can only be approximated.

IS IT SAFE FOR A BABY OR TODDLER TO WEAR A BABY OR CHILDREN'S BRACELET?

Our bracelets contain small parts. Please do not leave small children unattended while wearing any type of jewelry. They should be worn with adult supervision at all times.

HOW CAN I HOST A SHOWCASING?

We offer showcasings only in Arizona. Please email us if you are intested in hosting a showcase.

HOW DO I CARE FOR MY TWO SISTERS JEWELRY?

We want you to enjoy your jewelry as long as possible! Please remember that the lifetime of your jewelry depends on the care with which it's treated. Below you will find care and recommendations for cleaning and storing your jewelry. This list is not all-inclusive, just some pointers for some of the most common improper care used in jewelry care.

*Put on your jewelry after you have applied your makeup and used your hairspray.

*Always remove your jewelry before using chemical products.

*It's best not to hang your jewelry. Place it inside a pouch or jewelry box instead.

* Do not leave your jewelry lying in the sun. The sun can cause discoloration or fading.

* Do not pull, tug, or twist your jewelry, especially by the jewels or pearls. Sterling silver wire is delicate and will stretch and break if subjected to too much stress. Silk, satin, leather and even stainless steel will also stretch.

*Most of the time, all you need to do to keep your jewelry clean and ready to wear is to use a jewelry cloth to gently wipe each piece clean after wearing. To help retard tarnish when not wearing your jewelry, store in an air tight sealed zip-seal bag.

* To remove fingerprints, oils or dirt, add a small amount of mild liquid soap to half cup of warm water, soaking for 2-3 minutes. Rinse thoroughly with clean water and use only a jewelry cloth to pat dry your pieces. Make sure they are completely dry before storing them in an air tight, zip-seal bag.

*Never use toothpaste or other abrasives to clean metal or stones, and avoid abrasive commercial jewelry cleaners or "dips," especially on pieces with an oxidized finish. Silver polish can remove the color, and harsh polishing cleaners will alter the antique look of your jewelry.

*Never use dips on gemstones or pearls. To remove excessive tarnish on silver, polish with a jewelry cloth and a non-abrasive metal cleaner.

* Avoid soaking pearls and soft stones such as amber, lapis lazuli, turquoise, emerald, malachite, or onyx. Extended soaking in any solution may harm the polish on the stone. Wipe them gently with a jewelry cloth until clean.

*Never wear pearls while bathing, swimming or hot tubbing.

*Use a clean, soft, dry cloth to wipe your pearls clean after wearing, and store them in a soft pouch or cloth. *Wash pearls in a mild soap and rinse well. Allow them to air dry laying on a soft towel.